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Glasgow: Housing Assistant, Permanent, 37.5 hours a week

Salary £19,250 - £22,888 pa

We are looking to recruit a Housing Assistant to join our busy team in Glasgow, providing intensive housing management and support to vulnerable veterans.

Key Responsibilities include:

  • Provide general advice to residents on their responsibilities as occupants of Bellrock Close
  • Assist in the assessment of vulnerable homeless people
  • Act as first contact point for Veterans, their families or agencies
  • Ensure Housing Benefit paperwork is in place and liaise with tenant regarding arrears
  • Deal with all aspects of anti-social behaviour
  • Possess a good all round knowledge of the service and be able to deal effectively with enquiries.
  • Ensure that any visitors comply with the security and safety procedures in the building, such as signing in and being aware of the fire exits.
  • Ensure that all Health and Safety procedures for communal areas and Residents’ accommodation conform to these through regular checks and inspections. Identifying any areas of non-compliance or safety concerns and actioning these with the appropriate colleagues.
  • Ensure the security of the building by doing regular checks of the outside area, the security doors and making sure that anyone in the building who does not have a badge is questioned as to the reason they are in the building.
  • Ensure that all residents are checked on a daily basis by using the daily check sheets. Raising any welfare concerns with the appropriate Support Officer or Residence Manager.
  • Working with the overall Housing Support team, ensure that every Resident understands their Occupancy and Support Agreement.

Candidates should have:

Essential

  • SVQ 2 in Health and Social Care or the ability to achieve this within the first 6 months of employment.
  • Any other relevant qualification that is recognised by the SSSC for a housing support worker
  • Experience of working with vulnerable people
  • Awareness of intensive housing management issues
  • Experience of supporting individuals in crisis
  • The ability to work on your own initiative within the standards, policies and procedures of SVR.
  • To have good communication skills both verbally and written.
  • To work creatively with people who may at times be difficult to engage with.
  • To be able to deal calmly with situations that may be challenging this may include making decisions about you and others wellbeing and safety.
  • Able to work as part of a team and have a flexible approach to work.
  • To maintain all case load record effectively with the Better Futures Database.
  • To have a non-judgemental approach and an awareness of equality legislation.
  • To be well planned and organised

Desirable

  • A counselling qualification
  • An awareness of the veteran community and issues which may affect veterans
  • Experience of people who have difficulties with their mental health and or a general awareness of mental health issues.

To apply, please send your CV and a covering letter which sets out why you think you are suited to the role to KenN@svronline.org by Sunday 10th October 2021

Edinburgh: Support Officer, Permanent, 37.5 hours a week

Salary £24,450 - £27,570 pa

We are looking to recruit a Support Officer to join our busy team in Edinburgh, The successful candidate will work as part of a Rota providing intensive housing management and support to vulnerable veterans 7 days a week.

Key Responsibilities include:

  • Ensure that the veteran understands their Occupancy and Support Agreement and understands their responsibilities within this.
  • Develop a support plan with each veteran on your case load (likely to be around 15), ensuring that this support plan is person centred and details the veteran’s goals with an action plan to monitor progress.
  • Work constructively and effectively with other agencies and/or service providers to support the veteran and the goals of the support plan.
  • Keep effective and accurate record of your work with the veteran. Ensuring that this work is recorded effectively within the Better Futures Database.
  • Ensure that the veterans’ health and wellbeing are prioritised by ensuring they register with a local GP, dentist and if necessary are referred to the mental health team.
  • Support each veteran to maintain their room/flat effectively highlighting any potential health and safety issues and encouraging veterans to report any maintenance and repair issues relating to their accommodation. Ensure that any necessary risk assessments are carried out if a risk factor within the accommodation has been identified.
  • Ensure that each undertakes a financial assessment and, if they are entitled to benefits that they are supported to apply and their income is maximised. Ensure that any debt or arrears from a previous tenancy are supported and managed.
  • Ensure that the veteran understand their contribution towards their rent, and is supported to manage their finances accordingly. Establish rent arrears payment plans where necessary.
  • Support veterans wish to move into their own tenancy by assisting them to register with all the necessary housing providers and ensure that any move is to the right type of accommodation that will meet their needs.
  • Support the veteran to apply to all sources of funding if they need to furnish their new accommodation including making referrals to a community based housing support service, where appropriate.
  • Work effectively as part of the overall Residence team, ensuring you communicate effectively with all colleagues verbally and in writing.
  • Undertake any necessary training to support continual professional development.

Candidates should have:

Essential

SVQ 3 in Health and Social Care or the ability to achieve this within the first 6 months of employment.

Any other relevant qualification that is recognised by the SSSC for a housing support worker

Experience of working with vulnerable people

Awareness of intensive housing management issues

Experience of supporting individuals in crisis

The ability to work on your own initiative within the standards, policies and procedures of SVR.

To have good communication skills both verbally and written.

To work creatively with people who may at times be difficult to engage with.

To be able to deal calmly with situations that may be challenging this may include making decisions about you and others wellbeing and safety.

Able to work as part of a team and have a flexible approach to work.

To maintain all case load record effectively with the Better Futures Database.

To have a non-judgemental approach and an awareness of equality legislation.

To be well planned and organised

Desirable

A counselling qualification

An awareness of the veteran community and issues which may affect veterans

Experience of people who have difficulties with their mental health and or a general awareness of mental health issues.

To apply, please send your completed application to Kirsty@svronline.org by 10 0ctober 2021.

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