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Work for us

Support Worker, Glasgow, Permanent, 37.5 hours a week.

Pay Band £25,614 - £28,382.

We are looking to recruit a Support Worker to join our busy team in Glasgow. The successful candidate will work as part of a rota providing intensive housing management and support to vulnerable veterans 7 days a week. Night shift/sleepovers not required.

Bellrock Close in Cranhill, Glasgow is a transitional supported accommodation service which provides self-contained, flatted accommodation for 30 veterans and has a range of resources and activities with the premises aimed at supporting veterans towards preparing for moving on and living independently in the community.

Key Responsibilities include:

Ensure that veterans understand their Occupancy and Support Agreement and understand their responsibilities within this.

Develop a Support Plan with each veteran on your case load (likely to be around 10), ensuring that this support plan is person-centred and details the veteran’s goals with an action plan to monitor progress.

Work constructively and effectively with other agencies and/or service providers to support the veteran and the goals of their support plan.

Keep an effective and accurate record of your work with veterans. Ensuring that this work is recorded effectively and to a high standard within the ‘Better Futures’ Database.

Ensure that veterans’ health and wellbeing is prioritised by ensuring they register with a local GP, dentist and if necessary are referred to mental health resources.

Support each veteran to maintain their flat effectively highlighting any potential health and safety issues and encouraging veterans to report any maintenance and repair issues relating to their accommodation. Ensure that any necessary risk assessments are carried out if a risk factor within the accommodation has been identified.

Ensure that each veteran undertakes a financial assessment and, if they are entitled to benefits that they are supported to apply, and their income is maximised. Ensure that any debt or arrears from a previous tenancy are supported and managed.

Ensure that veterans understand their contribution towards their rent and are supported to manage their finances accordingly. Establish rent arrears payment plans where necessary.

Support veterans wish to move into their own tenancy by assisting them to register with all the necessary housing providers and ensure that any move is to the right type of accommodation that will meet their needs.

Support veterans to apply to all sources of funding if they need to furnish their new accommodation including making referrals to a community-based housing support service, where appropriate.

Work effectively as part of the overall Bellrock Close, Residence team, ensuring you communicate effectively with all colleagues verbally and in writing.

Undertake any necessary training to support continual professional development.

Candidates should have:


SVQ 3 in Health and Social Care or the ability to achieve this within the first 6 months of employment.

Any other relevant qualification that is recognised by the SSSC for a housing support worker.

Experience of working with vulnerable people, preferably within homelessness, mental health or addiction services.

Able to work as part of a team and have a flexible approach to work.

Awareness of intensive housing management issues.

Experience of supporting individuals in crisis

Experience of Support Planning and Reviews and carrying out Risk Assessments where needed.

To maintain all case load records effectively with the ‘Better Futures’ database.

The ability to work on your own initiative within the standards, policies and procedures of SVR as well as the National Care Standards.

To have good communication skills both verbally and written.

To work creatively with people who may at times be difficult to engage with.

To be able to deal calmly with situations that may be challenging; this may include making decisions about you and others wellbeing and safety.

To have a non-judgemental approach and an awareness of equality legislation.

To be organised and communicative with colleagues and line managers.


A counselling qualification.

An awareness of the veteran community and issues which may affect veterans

Experience of people who have difficulties with their mental health and or a general awareness of mental health issues.

Experience or awareness of working with people who are affected by addiction.

To apply, please send your up-to-date, detailed CV and a statement regarding why you want to apply for this position to KenN@svronline.org by Friday 15th July 2022. Interviews will be held on Wednesday 20th July 2022 at Bellrock Close.