Vacancies at Scottish Veterans Residences and Scottish Veterans Housing Association are shown below.


Edinburgh  37.5 hours per week  Salary £24-27K DOE pension

 Job Purpose

Act as custodian of the organisation’s data, bringing together appropriate data in a manner which is compliant with the GDPR and providing analysis to support the service delivery of the organisation.

The Business Information Analyst is a key member of the Head Office team. This role is responsible for providing information and analytics services to support business and quality needs. The post-holder is responsible for the day to day co-ordination of information and data produced by the organisation, and its collation, analysis, presentation and dissemination as required by the Chief Executive, other Executives, the Governing Body and regulatory bodies. The role requires analytical skills and the ability to guide and advise on business intelligence including information management, risk management, statutory and regulatory requests for information, and quality assurance. Effective delivery of the role will improve the organisation’s efficiency and governance through dedicated data and information control and administration.  

 Main Responsibilities

The post holder will work within SVR’s Head Office to deliver information and analytics services in support of the organisation’s business and quality needs. To achieve this, the post-holder will:

  • Collect data, including quality assurance, financial, risk management and housing data from the 3 SVR Residences, Head Office and other sources, to be used in the generation of business intelligence to enable the organisation to function effectively and efficiently and to carry out its statutory and regulatory requirements. Ensure that data collection is complete, timely, accurate, and provides insight. Input these data into usable formats, for collation, analysis, presentation and dissemination as required to the Chief Executive, other Executives, the Governing Body and Regulators.
  • Develop mechanisms and systems to support data collection ensuring that the appropriate data validation and analysis checks are in place.
  • Co-ordinate, analyse and prepare statistical reports including the Governing Body’s Assurance Framework/Balanced Scorecard and its supporting reports, and Governing Body Sub-Committee reports.
  • Drive and maintain the Head Office, Operational and Strategic Risk Registers and provide oversight of the management of the Residence Risk Registers, ensuring internal compliance with the organisation’s Risk Management policy and procedures.
  • Within stated timelines, respond to and gather the data and information necessary for the organisation to respond to Subject Access, Environmental Information, and Freedom of Information requests.
  • Liaise with the Secretariat of the Risk and Audit and the Quality Committees to confirm and produce their information and data requirements. Provide support to internal and external audits as required.
  • Liaise with the Residence Managers to organise data collection processes.
  • Support Executive staff through the receiving, checking, preparation and submission of relevant returns to enable the submission of accurate and timely data, e.g. the Annual Return on the Housing Charter (ARC) and Annual Report to the Care Inspectorate.
  • Respond to ad hoc information requests from the Governing Body, Executives, and regulatory bodies and ensure that these are recorded on the relevant information requests database.
  • Support the investigation of possible serious incidents through the extraction of relevant, timely data.
  • Contribute fully to effective information management including special category and Resident identifiable data in compliance with data protection regulations.
  • Propose changes to own portfolio of work to improve delivery and contribute to quality and efficiency projects and initiatives.

Personal Specification – Knowledge, Skills and Experience Requirements

 The essential requirements for this role are:

  • Degree in a relevant subject or equivalent experience.
  • An advanced understanding and experience of common analytical tools.
  • An advanced understanding and experience of database operations.
  • An advanced understanding and experience of Microsoft Excel and presentation (preferably Microsoft PowerPoint) software.
  • Independence of thought, strong analytical and planning skills, allied with creative and reasoned thinking and the determination to deliver and succeed.
  • Excellent written, graphical and verbal communication skills.
  • To be able to work to deadlines.
  • To be a supportive and contributing member of the Head Office team, create and maintain strong working relationships.
  • If selected for appointment, the successful completion of Standard Clearance with Disclosure Scotland.

 The desirable criteria for this role are:

  • Previous experience of working within the business intelligence or military sectors.
  • Previous experience of working within the Health and Social Care environment.
  • Previous experience of working within the Social Housing sector.
  • Previous experience or knowledge of handling Freedom of Information requests.
  • Previous experience or knowledge of handling Subject Access requests.
  • A degree  or equivalent qualification or experience in the field of Information Management or Information Science
  • Valid Full UK Driving Licence.

To apply send a CV and covering letter outlining why you would be suitable to fill this role to: Company Secretary, Scottish Veterans Residences, 53 Canongate, Edinburgh EH8 8BS or by email to Closing date Friday 28 June 2019.


We are looking to recruit to our casual staff bank, positions include:

  • Housing Support Officer
  • Housing Assistant
  • Concierge (both day & waking night)

Based on £9.00 per hour
Whitefoord House, Edinburgh
Recruitment for these positions is ongoing

The post holder will work as part of the team ensuring that all services are delivered flexibly innovatively and in a responsible manner. The primary focus of this post is to contribute and develop the provision of services within Whitefoord House. The aim is also to promote the independence, welfare and dignity of the residents.

The post holder will deliver care and support to residents in Whitefoord House to ensure that residents are supported to maintain independent tenancies by providing a warm, friendly and safe environment. They will directly support residents in their homes by providing individual advice, practical assistance, and emotional care.

Main Responsibilities

  • Plan, implement and oversee individual residents’ care plans and contribute to ongoing monitoring and review processes.
  • Assist and encourage residents to live independently as far as possible.
  • Provide assistance and advice in relation to housing benefits and rent.
  • Promote a good community spirit and tenant involvement in the management of the complex.

NB This role involves working day shifts, back shifts, weekends and the post holder may be asked to cover a waking night.

Hours are not guaranteed and successful applicants will be placed onto a casual bank and will be contacted to cover shifts as and when required. Applications will be processed as they are submitted.

Full Job Description

Application Form

To apply, please send a completed application form to Kirsty Smeaton-Brown via